FAQ's

Product Information

Is Wild and Rooted 100% natural?

We are committed to harnessing the power of nature, which provides the best ingredients for healthy, radiant skin. That's why we are passionate about providing 100% natural body care products.

Here's what inspired us to go natural:

  • Gentle Touch: Natural ingredients are gentler on the skin. Our body butters are formulated with ingredients from nature ensuring they are mild and non-irritating for all skin types.
  • Nature's Efficacy: We source the highest quality organic , cold pressed plant butters, oils and essential oils which have been time-tested and trusted to nourish and protect your skin.
  • Transparently Natural: We use 100% natural ingredients so you can feel confident in your choices by knowing exactly what you're putting on your skin.
  • Sustainability: We consciously avoid harsh chemicals and synthetic ingredients that can damage the skin and the environment.

What ingredients are NOT used in your body butters?

At Wild and Rooted Skincare we are intentional and mindful about creating clean and natural formulations that are safe and beneficial for the skin.

Here's what you will not find in our handcrafted body butters:

  • Parabens: Widely used preservative that may have the potential to disrupt hormones.
  • Mineral Oils: derived from petroleum, these can can have a suffocating effect on the skin.
  • Silicones: gives quick silky-smooth skin but forms an occlusive barrier that can clog pores and hamper the skins ability to breathe and regenerate.
  • Synthetic fragrances: can be irritating and potentially disruptive.

Where is it made?

At Wild and Rooted Skincare, we're passionate about the artisanal craft of small-batch, handmade skincare. We're not a large, impersonal factory pumping out mass-produced items. Instead, every single jar is lovingly created with meticulous care and attention to detail, right here in London, England.

Why Handmade Matters:

  • Freshness guarantee: Small-batch production ensures freshness and potency that you can feel.
  • Attention to detail: Each step of the handmaking process, from blending to packaging, is done with meticulous care. This level of hands-on attention results in products of superior quality and consistency.
  • Connection to the maker: There's a wonderful sense of connection and transparency when you know your skincare is crafted by real people. You can feel the passion and pride in every jar.

The Wild and Rooted Quality Guarantee:

We select the freshest, most potent natural ingredients to create a one of a kind luxury skincare experience.

How do I keep my body butter fresh?

Since we use natural ingredients rather than harsh chemicals in our skincare, we don't need synthetic preservatives. That makes it more important to properly store and use your products to maximize their shelf life and keep them performing at their best. Here are some simple tips:

  • Scoop with care: Always use clean dry fingers or a sanitized spatula to dip into jars. Using wet or dirty fingers can introduce bacteria and moisture, which can shorten the lifespan of your products.
  • Seal tightly: Make sure lids are firmly closed when not in use this locks in freshness and keeps air and impurities out.
  • Store smartly: Find cool, dark places to house your skincare. Avoid exposure to direct heat, which can degrade formulas quickly.

Why has my butter become soft?

Please note that due to the delicate and organic nature of our formulations, Wild Roots Body Butter may soften or liquify slightly while in transit during Summer months. This is completely normal and does not affect the efficacy or performance of the product. If it does become soft, place the jar in the fridge for 30 minutes to an hour to firm it back up.

Is it vegan and cruelty-free?

Our body butters are made with cruelty-free ingredients and is never tested on animals.

Our product is vegan because it only contains plant based ingredients.

Will it leave me feeling greasy?

Our body butters are formulated with non-greasy, fast absorbing ingredients.

Benefits of our butters:

Hydration: Our plant based butters and oils are absorbed beautifully into the skin, nourishing it from within rather than just sitting on the surface.

The oils we've included are lightweight, fast-absorbing unlike heavier mineral oils. These luxurious botanical oils quickly penetrate the skin, delivering essential fatty acids , antioxidants and nourishment without an oily residue.

Wild and Rooted Touch: We've also added vitamin E, a powerful antioxidant that helps to seal in the moisture and protect the skin's natural barrier function. Vitamin E works synergistically with the other ingredients to keep your skin soft, supple and deeply hydrated- never greasy!

Can it be used on my face?

The butters are formulated for body use but can also be applied to the face with a very light touch. However, it is important to conduct a patch test first, as everyone's skin is unique.

Payment

What payment method do you accept?

We offer a variety of convenient ways to pay for your order, so you can choose what works best for you. Here are your options:

Card payments: We accept all major credit and debit cards, including Mastercard, Visa, American Express and Discover. We only charge your card once your order ships, so you can shop with confidence.

Paypal: To pay with your PayPal account, simply select the PayPal optionat chekout. This will redirect you to the secure PayPal website where you can complete your payment. Once the payment is processed, you'll be taken back to our store to finalize your order.

Ordering and Delivery

Can I place an order without creating an account?

Yes! You can checkout as a guest without creating an account.

Where can I find my order confirmation?

We'll send you an email confirmation within a few minutes of your order been placed.

If you have not received an email, be sure to check your spam or junk folder just in case in went there. If not please contact us on hello@wildandrootedskincare.co.uk

Can I change my order?

We're unable to change your order once we've started processing it. If you wish to add to your order then please place a new order online or get in touch and we will try to help - hello@wilda androotedskincare.co.uk

How do I cancel my order?

There is only a very short period of time between when you place your order and when we start processing it. If you contact us straight after placing your order, via hello@wilandrootedskincare.co.uk we may be able to cancel your order before its processed. If not, we'll dispatch your order and then you can return it to us if you wish upon receiving it.

How long will it take to receive my order?

United Kingdom and US- Items are usually shipped within 2-3 working days (excluding weekends and holidays). We are a small independent company that makes every body butter by hand. Occasionally during busy periods it may take us a little longer to get your order dispatched.

UK Standard UK Delivery - please allow 3-4 working days for your order to arrive. All deliveries are 48hr tracked and delivered by Royal Mail/Evri. (Please allow a little longer during seasonal periods).

US Delivery- All orders will be shipped via Royal Mail/Mail Force, please allow 5- 20 days for your order to arrive after dispatch. We do not offer express shipping for international orders.

What countries do you ship to?

At the moment we ship to the UK and US only. We will look to add further shipping destinations soon.

How much is shipping?

United Kingdom

Shipping costs are £3.95. All deliveries are place with Royal Mail.

USA

Shipping costs are £23.

How do I track my order?

You will receive a notification email when your order has been posted. Within this email you will find your tracking number. Please check your junk email in case it went there. Please note we cannot be held responsible for incorrect or missing address or parcels that have been left in your safe place.

There are currently no tracking number available for delivery to the US.

Returns

30-Day Satisfaction Guarantee

Considering a return?

30-Day Satisfaction Guarantee:

We're sure you'll be delighted with our products, but if you're not, we offer a 30-Day Satisfaction Guarantee on all regular-priced items in the same condition that you received it, unopened, unused with original packaging fully intact. You'll also need the receipt or proof of purchase.

Please be aware:

  • Sale items are not covered by this policy.
  • You will bear the costs of packaging and postage for returns.
  • Once your return is authorized, we will provide you with an address for the return.
  • Refunds will be issued within 10-14 business days upon receipt of your return.

    Before you return an item, please contact us at hello@wildandrootedskincare.co.uk.

    Remember, we want you to be pleased with your purchase.

Can I return or exchange an item?

Received a damaged item, wrong item, or something's not quite right?

No problem! Contact us immediately if you receive an item that is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can reach us at hello@wildandrootedskincare.co.uk

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once return is accepted, make a separate purchase for a new item.

Refunds:

Once we receive your return(see 30-Day Satisfaction Guarantee) and approve your request , you'll be automatically refunded on your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process the refund.

Additional Information:

According to the Consumer Rights Act, you also have the right to cancel your purchase and receive a full refund within 14 days of receiving your order, as long s the items haven't been used, damaged , or tampered with.